FAQ
Orders & Shipping
Q: How long does shipping take?
A: We ship quickly — most orders leave our candy kitchen within 1–2 business days. Delivery time depends on your location, but most U.S. orders arrive in 3–5 business days.
Q: Do you offer free shipping?
A: Yes! U.S. orders over $45 ship free.
Q: Do you ship internationally?
A: Currently, we only ship within the U.S. (We’re working on spreading Swedish candy joy worldwide soon!)
Q: How do I track my order?
A: Once your order ships, you’ll receive a tracking link via email so you can follow your candy’s journey.
Products
Q: Are your candies vegan or gelatin-free?
A: Many are — look for “Vegan” or “Gelatin-Free” in the product description.
Q: Are your candies gluten-free?
A: Some are! We clearly mark gluten-free options in the product details.
Q: How long will the candy stay fresh?
A: Stored in a cool, dry place (and out of direct sunlight), most of our candies stay fresh for 6–12 months. But honestly… they rarely last that long.
Orders & Returns
Q: Can I return or exchange candy?
A: Due to FDA food safety regulations, we can’t accept returns or exchanges on edible products. If your order arrives damaged or incorrect, contact us within 7 days of delivery and we’ll make it right.
Q: My package was lost or stolen — what now?
A: If your order is marked “Delivered” but is missing, please check with neighbors or your local post office. If it’s lost in transit, you can file a claim through Shopify’s buyer protection program, and we’ll help guide you through it.
Custom & Bulk Orders
Q: Can you make custom candy bags for events?
A: Yes! We offer bulk and custom mixes for weddings, parties, and corporate gifts. Email us at hello@ozzieandthedanescandy.com to get started.
Q: Do you wholesale your candy?
A: Absolutely. Reach out to us for wholesale pricing and details.
Other Questions
Q: How do I contact you?
A: Email us at hello@ozzieandthedanescandy.com or send us a DM on Instagram @ozzieandthedanescandy. We reply quickly!
Q: Where are you located?
A: We’re proudly based in sunny California, but our candy is 100% authentic Swedish.
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